Privacy Policy

Privacy Policy for MG Hot Tubs

At MG Hot Tubs, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy explains how we collect, use, and disclose your personal data when you visit our website or use our hot tub repair and servicing services in Haywards Heath.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

– Contact information (such as your name, email address, phone number, and physical address)

– Billing and payment details

– Hot tub make, model, and serial number

– Service and repair history

– Any other information you voluntarily provide to us

2. How We Use Your Information

We may use the collected information for the following purposes:

– To provide the requested hot tub repair and servicing services

– To communicate with you regarding your inquiries, appointments, and service updates

– To process payments and invoices

– To personalize your experience and improve our website and services

– To comply with legal obligations and enforce our Terms and Conditions

– To send promotional materials and offers

3. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as IT service providers, payment processors, and marketing agencies. We ensure that such third parties are bound by strict confidentiality and data protection obligations.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You have the option to control the use of cookies through your browser settings.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and encourage you to review their respective privacy policies.

8. Your Rights

You have certain rights regarding your personal information, including the right to access, update, or delete the information we hold about you. If you wish to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at:

MG Hot Tubs

Haywards Heath, West Sussex

Phone: 07425 140844

Email: marcus@mghottubs.co.uk

By using our website or availing our services, you acknowledge that you have read and understood this privacy policy and agree to its terms and conditions.