About Our Team

  • Engineer – Marcus Gibbins
  • 5 years working within the industry
  • Wide experience on all hot tub makes and models
  • From minor repairs to a major overhaul, Marcus has experienced it all. He works to ensure you get your hot tub up and running as efficiently as possible.

What We Offer at MG Hot Tubs

Hot tub by a shed in the garden

Quick & Reliable Services

The importance of prompt and efficient service in this industry is crucial. Knowing that a malfunctioning hot tub can disrupt your relaxation and leisure time, we strive to provide quick turnaround times for repairs. We aim to bring necessary tools and parts to fix most common issues, minimising any inconvenience caused to you. Where parts are required, we make it a priority to return in a prompt manner to ensure the hot tub isn’t out of action for long periods of time.

Affordable & Transparent Pricing

We understand that hot tub maintenance can be an ongoing investment, so we strive to provide cost-effective solutions without compromising on quality. We keep to a transparent pricing structure ensuring that you are aware of the costs involved upfront, preventing any surprises or hidden fees.

Hot tub under canopy with the cover off

Guaranteed Customer Satisfaction

Customer satisfaction is a priority for us, no matter how big or small the job is. We value long-term customer relationships, building a mutual trust by providing exceptional service that exceeds your expectations. We are dedicated to ensuring that your hot tub remains in optimal condition, prolonging its lifespan and maximising your enjoyment.

Why get a Hot Tub Service

Maintain Performance

Regular Hot Tub Repairs and Servicing help to maintain optimal performance and extend the lifespan of your hot tub. It prevents potential issues from developing into major problems that could be costly to repair.

Cleanliness & Safety

A well-maintained hot tub ensures a clean and safe environment for you and your family to enjoy. Regular Hot tub Repairs & Servicing includes cleaning and sanitising the tub, which helps to eliminate bacteria, algae, and other contaminants.

Energy Efficiency

Hot tub service can help improve energy efficiency, saving you money on utility bills. Technicians can inspect and adjust components such as pumps, heaters, and filters to ensure they are functioning efficiently.

Peace of Mind

Getting a hot tub service can provide peace of mind. Trained professionals can identify any potential safety hazards and address them promptly, ensuring that your hot tub is in compliance with all safety standards.

Chemical Balance

Regular servicing also includes checking water chemistry and balancing the chemicals, which is crucial for maintaining water clarity and preventing skin irritation or other health issues.

Enhances Enjoyment

A well-maintained hot tub enhances your overall enjoyment and relaxation. By keeping the water clean, the jets functioning properly, and the temperature consistent, you can fully indulge in the therapeutic benefits of your hot tub experience.

Contact Us

Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

We offer services in Sussex, Surrey and South London, including Crawley, Brighton, Worthing, Hassocks, Horsham, East Grinstead, Eastbourne, Burgess Hill, Seaford, Lewes, Purley and Haywards Heath. and surrounding areas. Website prices reflect a 20 mile radius surrounding Haywards Heath. However, we do often take bookings outside this area – please contact us for an individual quote.

This is completely down to the customer preference. We have a range of customers, some we visit weekly, others annually. Hot tubs are highly recommended to be drained every 3 months. It is important for you to have a full service a minimum of once per year, however, it is convenient with many customers to have every 3 months to ensure the hot tub is being looked after properly and prolonging the life of the equipment inside as best as possible. Services are a way to increase knowledge in improving ways to maintain your hot tub and to be able to ask questions. We are here to ensure the hot tubs last as long as possible and more importantly, that they are in a safe condition when being used.

We see this question asked a lot. It may seem unnecessary for a service to be completed when everything seems to be running as it should. However, we have had numerous examples where we have caught problems in the earlier stages before they have become major (and costly) issues. Pumps beginning to leak or seals broken down by the chemicals, we have been able to fix without them causing further issues. Hot Tubs are an expensive investment and you want to keep them running for as long as you can.

At MG Hot Tubs, we pride ourselves on our expertise in servicing and repairing a wide variety of hot tub brands. With extensive knowledge of Balboa and Gecko products, we ensure that your spa’s systems are in expert hands. Below is a list of hot tub brands we frequently work with, ensuring your hot tub is maintained or repaired with precision and care:

  1. Jacuzzi
  2. Sundance Spas
  3. Hot Spring
  4. Arctic Spas
  5. Caldera Spas
  6. Marquis Spas
  7. Master Spas
  8. Coast Spas
  9. Dimension One Spas
  10. Bullfrog Spas
  11. Vita Spas
  12. Cal Spas
  13. Beachcomber Hot Tubs
  14. Artesian Spas
  15. Hydropool Hot Tubs
  16. Bluewhale Spa
  17. American Whirlpool
  18. Dream Maker Spas
  19. Clearwater Spas
  20. Dynasty Spas
  21. PDC Spas
  22. Catalina Spas
  23. Wellis Spas
  24. RotoSpa
  25. Tuff Spas
  26. QCA Spas
  27. Elite Spas
  28. Passion Spas
  29. Strong Spas
  30. Sunbelt Spas

This is a list of the most common hot tubs we come across, however, by no means is our knowledge limited to this list. Many unbranded hot tub systems stick use Balboa or Gecko systems, often making parts to do either the electrical system, pumps, sensors and heaters quickly acquirable.

With our deep familiarity with these brands, you can trust MG Hot Tubs for reliable repairs and professional service!